Privacy statement

Last modified on 12 March 2023

As soon as you visit our website bookedin.nl or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information carefully and store it securely. If you have questions or want to know what information we hold about you, please contact us. We may amend this privacy statement if we consider it necessary. We therefore recommend reviewing this privacy statement regularly, so that you are aware of these changes. This privacy statement was last modified on 12 March 2023.

1. When does this privacy statement apply?

This privacy statement applies to all personal data we process and to all domains related to us. It concerns the personal data of everyone who has been in contact with us or has visited our website, such as visitors, customers and business contacts. Personal data are all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or browsing behaviour. If you would like to know more about personal data, see the website of the Dutch Data Protection Authority.

2. Who uses my data?

Bookedin is responsible for the website bookedin.nl and therefore the organisation responsible for the use of your personal data as described in this privacy statement. The full details are:

Bookedin
Eyssoniusplein 3a,
9714CD Groningen
Chamber of Commerce: 75805081

3. Whose data do we use?

We process the personal data of everyone who has been in contact with us or has visited our website. These include visitors, private customers, business customers and contacts at our partners.

4. How do we obtain your data?

We receive the data directly from you as soon as you:

• chevron_right visit our website
• chevron_right create an account
• chevron_right fill in details on our website
• chevron_right contact us by email, phone or in another way

5. Which of your data do we use?

We use the following data:

• chevron_right name
• chevron_right home address or business address
• chevron_right delivery address
• chevron_right email address
• chevron_right phone number
• chevron_right payment details
• chevron_right date of birth

6. What do we use your data for?

We only use your personal data for purposes we are allowed to use them for:

• chevron_right we have received your consent to use your personal data
• chevron_right we use your data because we want to give you the best service as a customer and cannot do so without that information
• chevron_right we use your data because we keep central records, carry out marketing activities, want to prevent and combat fraud, and use the data for risk management

7. How long do we keep your data?

We keep your personal data for as long as the law requires and for as long as is necessary for the purpose for which we use your data. For as long as you are a customer of ours, for example, we keep your data in line with the statutory retention period of seven years. After that we keep your data only for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we keep specific data about you, please contact us.

8. Who do we share your data with?

Your personal data are used only by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means we also store your data within the EEA. If you have questions about this, please feel free to contact us.

10. How secure is your data with us?

We have done a great deal to secure your data as well as possible, both organisationally and technically. We have secured our systems and various means of communication to make sure your data do not end up in the hands of others. Your data are therefore safe with us. We also make sure your data are only used by people who have our permission to do so. If you have questions about the specific way we secure data, please contact us.

11. What can you ask of us?

Because we use personal data about you, you have several rights. We list those rights for you below.

Right to information

We have to explain in a clear and understandable way what we do with your data and what control you have over it. That is why this privacy statement sets out in detail which data we collect about you and how we handle your data.

Right of access

You may always ask us to see the data we hold about you.

Right to rectification

You may ask us to correct your data if they are incorrect or incomplete.

Right to object

You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can tell us, for example, that you no longer wish to receive email from us. The same applies to personalised recommendations on our website.

Right to data portability

If you are a customer of ours or have given consent for the use of your data, you may ask us to send you the digital data we hold about you. That way you can transfer those data to another organisation if you wish.

Right to restriction

You may ask us to restrict the use of your data. This means that in certain cases we may only store your data, not use them.

Right to be forgotten

You may ask us to delete all data we hold about you. We then delete all data that can be traced back to you. In some cases we cannot or may not delete your data yet. For instance, we have to keep some data for 7 years for the tax authorities.

Right to lodge a complaint

You may lodge a complaint about the way we handle your data. If you have a complaint, we would be glad to resolve it for you. Please contact us about it. You may also submit your complaint to the Dutch Data Protection Authority. Naturally we hope it does not come to that, but as a last resort you may also go to court. In that case it is the court in the place where Bookedin is established that will hear your complaint.

How do I submit a request or complaint?

Send your request or complaint to us at info@bookedin.nl. We process your request or complaint within 30 days. If there are several requests or complaints, or if your request or complaint is complex, it may take more time. In that case we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case we will request details from you to be sure that you are the right person whose personal data these are.

12. Which rules apply to this privacy statement?

Our privacy statement has to meet various requirements. Those requirements are set out in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can indicate yourself which data we may use. If you have given us consent to personalise your profile based on your browsing and search behaviour, we can set up our website specially for you, so that using it becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.

We use the following types of cookies on our website:

• chevron_right functional cookies, such as session and login cookies, to keep track of session and login information
• chevron_right anonymised analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics
• chevron_right tracking cookies such as advertising cookies, intended to show relevant advertisements

More specifically, we use the following cookies: Facebook (tracking cookie) and Google Adwords (tracking cookie).

14. What do we do with data about minors?

Neither our website nor our organisation is aimed specifically at minors. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or web shop, we assume you obtained that permission before your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Then please feel free to contact us by sending an email to info@bookedin.nl. We are happy to help.